Refund policy

Returns & Refund Policy — Lilith Floral Design Studio

Perishable Goods

All products sold by Lilith Floral Design Studio are perishable and made-to-order.

For this reason, we do not accept returns or exchanges once an order has been delivered.

Right of Withdrawal (EU Notice)

In accordance with EU consumer law, the right of withdrawal does not apply to goods that are:

  • Perishable

  • Made to order

By placing an order, you acknowledge and accept that your purchase is non-refundable once prepared and delivered, except in cases outlined below.

Quality Claims

If you believe your order is damaged or significantly different from what was ordered, you must contact us within the stated claim period.

Your claim must include:

  • Order number
  • Description of the issue
  • Clear photo documentation

Claims must be submitted by 23:59 on the day following delivery.

Claims submitted after this timeframe will not be accepted.

Resolution of Claims

If a claim is approved, we may offer one of the following at our discretion:

  • Replacement arrangement

  • Partial refund

  • Full refund

We reserve the right to reject any claim that does not meet the above requirements.

Non-Refundable Situations

We do not offer refunds or compensation for:

  • Natural variation in flowers (color, shape, size)

  • Personal preference (“not as expected”)

  • Minor damage that does not affect overall appearance

  • Issues reported after the claim submission deadline

  • Exposure to unsuitable conditions after delivery (heat, cold, sunlight, etc.)

Delivery-Related Claims

Once delivery has been completed in accordance with our delivery policy, responsibility transfers to the customer.

We are not responsible for:

  • Theft

  • Weather exposure

  • Incorrect delivery instructions provided at checkout

Agreement

By placing an order, you agree to this returns and refund policy.